About Mac Aid
Technology evolves rapidly, and sourcing the right solutions for your growing business can be overwhelming. At Mac Aid, we simplify this process, providing expert guidance to recommend, source, and install technology that aligns perfectly with your business goals and budget.
Mac Aid is recognised for our specialised expertise in Apple technology, yet our skills extend well beyond Mac products.
As proud members of the Apple Consultants Network, we deliver exceptional Mac support alongside comprehensive IT services across various platforms, including Windows and Linux environments. Our broad technical capabilities ensure our clients receive robust, integrated solutions tailored specifically to their business needs.
Our values
At Mac Aid, integrity, honesty, respect, and delivering lasting value underpin everything we do. We firmly believe that good business is mutually beneficial, creating positive outcomes for both our clients and ourselves.
Our goal is to provide high-quality, responsive IT support that helps clients leverage technology effectively to enhance productivity, profitability, and ease of use.
What Sets Us Apart
Professional Excellence: Continual investment in team development ensures we consistently deliver leading-edge IT expertise.
Tailored Solutions: We closely understand each client's unique technology needs and deliver customised solutions that directly address these challenges.
Long-Term Partnerships: Our proactive approach supports growth, productivity, and innovation, building enduring, mutually beneficial relationships.
Our story
Mac Aid began on April 1, 2004, when founder Jason started the business from a small home office in Clayton South. His mission was clear and continues to guide our business today:
"To provide the most responsive, high-value, and high-integrity IT support possible to users across our service area."
As Mac Aid grew, so did our dedicated team. By early 2005, our first employee joined the team, and soon thereafter Wendy joined during her maternity leave, assisting with administration and client support. With ongoing growth, Mac Aid moved to our current Burnley office on July 1, 2006, enhancing our ability to provide rapid response and personalised service.
Today, Mac Aid has evolved into a versatile team of specialists offering extensive skills and deep technical knowledge in Apple, Windows, servers, networking, and cross-platform integration, ensuring our clients always receive expert advice and optimal solutions.
At Mac Aid, we don't simply solve IT problems—we empower our clients with technology that drives success.