Mac Aid Our Team. Meet our Friendly Support and Admin Team

Jason

Owner and Director of Mac Aid, Jason is a lifelong Mac fanatic. Since founding Mac Aid in April 2004, Jason has expanded the company in terms of staff and offerings to its current shape and form with its team of knowledgeable engineers and technicians, helpful office and salespeople and technical workshop.

Flying unpowered aircraft is Jason’s passion, so when you can’t find him in Mac Aid he will most likely be soaring through the skies. When his feet are on the ground, his best friend Gryff is usually by his side.

Jeffrey

Jeffrey joined Mac Aid as our Account Manager in 2020 after being a Mac Aid client for over 12 years. Jeffrey is one of the original Melbourne Mac “desktop publishing” pioneers, having started his first design business in 1985. He spent the 90s freelancing, consulting and training around Melbourne as the technology matured and adoption accelerated.

Jeffrey likes to solve problems, and while he loves new toys, he’s also very focussed on creating economical, strategically sound IT solutions.

Sean

Sean joined the team in 2012 and is Mac Aid’s Senior Network Engineer. He designs, implements and maintains network systems as well as providing high level technical support to clients.

When not tinkering with high level network systems, you’ll find Sean talking long walks, watching the sunrise with his best friend Amaya at his side.

Paul

Paul became part of the team in early 2019. He enjoys tinkering out the back, making sure everything fits back together and works flawlessly.

Paul spends his weekends with his beautiful family, watching his sons play hockey and when he’s not being a supportive father, he is an avid gamer. He may be quiet, but he certainly knows his stuff! So, if you ever need a helping hand, Paul is your man.

Bryan

Bryan’s background is in education and he was a piano teacher for 7 years.

He has always loved the ever-changing aspect of technology and gets great satisfaction helping people and from learning in general.

Bryan has a cat named Pidapipo after the gelato store in Carlton. He is a big Boston Celtics fan.

Shane

Shane previously had roles in IT retail and support, selling and supporting computer hardware. He loves consumer technology and spends most of his free time researching new stuff. Shane loves a good keyboard shortcut.

Shane loves movies, hiking, bike riding and camping.

Shane has a community cat named Gerald which they don’t own, but who has adopted them.

Wendy

Wendy is the ultimate super woman, juggling both her roll as the Mac Aid Financial Controller and a dedicated mother to two kids. She spends her spare time designing costumes for her kids calisthenics competitions and being part of several school committees.

Wendy has worked in customer service, for 20+ years, prior to joining Jason in assisting with the running of Mac Aid in 2004.

Eleni

Eleni joined us in mid 2019. Chances are, she’s the first smiling face you see when you enter the office. When she’s not behind her computer, you can find Eleni making herself yet another cup of coffee.

In her spare time, she enjoys reading and sipping a glass of wine with friends.

Have a chat with her in order to work out how best to go about your issues.

Axia

Axia moved from Mount Isa to join Mac Aid as our Front Office Assistant in early 2023.

She enjoys drawing and making art and music and has quickly settled in to life in Melbourne. Axia loves her role at Mac Aid helping run the front office and working with Mac Aid clients to solve their problems.

Axia loves her dog named Popeye, who has one eye and three legs.

Gryff

Front of house supervisor and energetic greeter, Gryff is the mascot of Mac Aid. Dressed resplendently in his colourful bow ties, he will always be happy to see you.

Gryff takes his role of Mac Aid’s mental health officer seriously, and instinctively knows when to drop by for a back scratch or pat. On his time off, Gryff will indulge in an occasional zoomie, lots of naps, and plenty of walks with his humans.