IT Support & Maintenance
IT problems can be frustrating and disruptive, but with the right support, they don’t have to be. Mac Aid provides onsite, remote, and in-house troubleshooting, along with proactive monitoring and scheduled maintenance to keep your business running without unnecessary downtime
Troubleshooting & IT Support
When something goes wrong, you need fast and effective solutions. Our technicians can assist onsite at your business, remotely, or in our service centre.
Onsite Support
For issues that require hands-on troubleshooting, our technicians come to you—whether it’s one computer or an entire office setup. We diagnose and resolve hardware, software, and network issues, all while giving you a clearer picture of your IT environment. If something needs replacing, we carry a selection of essential parts and accessories for a quicker resolution.
Mac Aid provides onsite support across Melbourne Metropolitan and Greater Melbourne during business hours, with after-hours service available on request.
Remote Support
For faster resolutions, our remote support team can troubleshoot many IT issues over the phone using our secure screen-sharing tool. Whether it’s software troubleshooting, email setup, or network configuration, remote support is often the most cost-effective and time-efficient solution.
If you need assistance, simply download our remote tool and call us—we’ll take it from there.
In-House Repairs
Some issues, like hardware repairs or complex data transfers, are better handled in our service centre. If your Mac or PC needs diagnostics, malware removal, software installations, or upgrades, you can bring it to our Burnley office, where we’ll assess the issue and recommend the best course of action. Calling ahead ensures we can book you in with a technician promptly.
Preventative Maintenance & Monitoring
Instead of waiting for problems to arise, proactive maintenance ensures your IT systems stay reliable, secure, and optimised.
Automated Monitoring
Our non-invasive monitoring software keeps an eye on your system's health, detecting potential issues before they escalate. From hard drive failures to security vulnerabilities, we can address problems before they disrupt your business. It runs in the background, so you won’t even notice it—until it saves you from unexpected downtime.
Monitoring includes:
System health checks for storage, memory, and performance
Hard drive and RAM status reports
Backup and RAID system monitoring
Security threat detection
With monitoring plans starting at $10 per month, you get peace of mind knowing your systems are under watch.
Scheduled Maintenance
Small IT issues can turn into big problems if left unchecked. Regular maintenance visits from a technician help keep your systems running smoothly—whether it’s updating security patches, reviewing logs, troubleshooting minor issues, or optimising network settings.
Visit frequency depends on your business size and infrastructure, with options ranging from fortnightly to bi-monthly check-ups. We’ll work with you to find a plan that suits your needs and budget.